By signing up on the platform, you agree that the company may collect, use and disclose your personal data, as provided in the sign up page(s), or (if applicable) obtained by our organisation as a result of your membership, for the following purposes in accordance with the Personal Data Protection Act 2012 and our data protection policy (available at our website ): (a) the processing of this membership application; and (b) the administration of the membership with our organisation. Please visit our website at www.wavesmakeswaves.com for further details on our data protection notice, including how you may access and correct your personal data or withdraw consent to the collection, use or disclosure of your personal data.
DATA PROTECTION NOTICE
This Data Protection Notice (“Notice”) sets out the basis which [name of organisation] (“we”, “us”, or “our”) may collect, use, disclose or otherwise process personal data of our customers in accordance with the Personal Data Protection Act (“PDPA”). This Notice applies to personal data in our possession or under our control, including personal data in the possession of organisations which we have engaged to collect, use, disclose or process personal data for our purposes.
As used in this Notice:
"customer” means an individual who (a) has contacted us through any means to find out more about any goods or services we provide, or (b) may, or has, entered into a contract with us for the supply of any goods or services by us; and
“personal data” means data, whether true or not, about a customer who can be identified: (a) from that data; or (b) from that data and other information to which we have or are likely to have access.
Depending on the nature of your interaction with us, some examples of personal data which we may collect from you include your name and identification information such as your NRIC number, contact information such as your address, email address or telephone number, nationality, gender, date of birth, marital status, photographs and other audio-visual information, employment information and financial information such as credit card numbers, debit card numbers or bank account information.
Other terms used in this Notice shall have the meanings given to them in the PDPA (where the context so permits).
We generally do not collect your personal data unless (a) it is provided to us voluntarily by you directly or via a third party who has been duly authorised by you to disclose your personal data to us (your “authorised representative”) after (i) you (or your authorised representative) have been notified of the purposes for which the data is collected, and (ii) you (or your authorised representative) have provided written consent to the collection and usage of your personal data for those purposes, or (b) collection and use of personal data without consent is permitted or required by the PDPA or other laws. We shall seek your consent before collecting any additional personal data and before using your personal data for a purpose which has not been notified to you (except where permitted or authorised by law).
We may collect and use your personal data for any or all of the following purposes:
(a) performing obligations in the course of or in connection with our provision of the goods and/or services requested by you;
(b) verifying your identity;
(c) responding to, handling, and processing queries, requests, applications, complaints, and feedback from you;
(d) managing your relationship with us;
(e) processing payment or credit transactions;
(f) sending your marketing information about our goods or services including notifying you of our marketing events, initiatives and promotions, lucky draws, membership and rewards schemes and other promotions;
(g) complying with any applicable laws, regulations, codes of practice, guidelines, or rules, or to assist in law enforcement and investigations conducted by any governmental and/or regulatory authority;
(h) any other purposes for which you have provided the information; (i) transmitting to any unaffiliated third parties including our third party service providers and agents, and relevant governmental and/or regulatory authorities, whether in Singapore or abroad, for the aforementioned purposes; and
(j) any other incidental business purposes related to or in connection with the above.
3. We may disclose your personal data:
(a) where such disclosure is required for performing obligations in the course of or in connection with our provision of the goods or services requested by you; or
(b) to third party service providers, agents and other organisations we have engaged to perform any of the functions listed in clause 5 above for us.
4. The purposes listed in the above clauses may continue to apply even in situations where your relationship with us (for example, pursuant to a contract) has been terminated or altered in any way, for a reasonable period thereafter (including, where applicable, a period to enable us to enforce our rights under any contract with you).
The consent that you provide for the collection, use and disclosure of your personal data will remain valid until such time it is being withdrawn by you in writing. You may withdraw consent and request us to stop using and/or disclosing your personal data for any or all of the purposes listed above by submitting your request in writing or via email to our Data Protection Officer at the contact details provided below.
Upon receipt of your written request to withdraw your consent, we may require reasonable time (depending on the complexity of the request and its impact on our relationship with you) for your request to be processed and for us to notify you of the consequences of us acceding to the same, including any legal consequences which may affect your rights and liabilities to us. In general, we shall seek to process your request within ten (10) business days of receiving it.
Whilst we respect your decision to withdraw your consent, please note that depending on the nature and scope of your request, we may not be in a position to continue providing our goods or services to you and we shall, in such circumstances, notify you before completing the processing of your request. Should you decide to cancel your withdrawal of consent, please inform us in writing in the manner described in clause 8 above.
Please note that withdrawing consent does not affect our right to continue to collect, use and disclose personal data where such collection, use and disclose without consent is permitted or required under applicable laws.
If you wish to make (a) an access request for access to a copy of the personal data which we hold about you or information about the ways in which we use or disclose your personal data, or (b) a correction request to correct or update any of your personal data which we hold about you, you may submit your request in writing or via email to our Data Protection Officer at the contact details provided below.
Please note that a reasonable fee may be charged for an access request. If so, we will inform you of the fee before processing your request.
We will respond to your request as soon as reasonably possible. Should we not be able to respond to your request within thirty (30) days after receiving your request, we will inform you in writing within thirty (30) days of the time by which we will be able to respond to your request. If we are unable to provide you with any personal data or to make a correction requested by you, we shall generally inform you of the reasons why we are unable to do so (except where we are not required to do so under the PDPA).
To safeguard your personal data from unauthorised access, collection, use, disclosure, copying, modification, disposal or similar risks, we have introduced appropriate administrative, physical and technical measures such as up-to-date antivirus protection, encryption and the use of privacy filters to secure all storage and transmission of personal data by us, and disclosing personal data both internally and to our authorised third party service providers and agents only on a need-to-know basis.
You should be aware, however, that no method of transmission over the Internet or method of electronic storage is completely secure. While security cannot be guaranteed, we strive to protect the security of your information and are constantly reviewing and enhancing our information security measures.
We generally rely on personal data provided by you (or your authorised representative). In order to ensure that your personal data is current, complete and accurate, please update us if there are changes to your personal data by informing our Data Protection Officer in writing or via email at the contact details provided below.
We may retain your personal data for as long as it is necessary to fulfil the purpose for which it was collected, or as required or permitted by applicable laws.
We will cease to retain your personal data, or remove the means by which the data can be associated with you, as soon as it is reasonable to assume that such retention no longer serves the purpose for which the personal data was collected, and is no longer necessary for legal or business purposes.
We generally do not transfer your personal data to countries outside of Singapore. However, if we do so, we will obtain your consent for the transfer to be made and we will take steps to ensure that your personal data continues to receive a standard of protection that is at least comparable to that provided under the PDPA.
You may contact us if you have any enquiries or feedback on our personal data protection policies and procedures, or if you wish to make any request.
This Notice applies in conjunction with any other notices, contractual clauses and consent clauses that apply in relation to the collection, use and disclosure of your personal data by us.
We may revise this Notice from time to time without any prior notice. You may determine if any such revision has taken place by referring to the date on which this Notice was last updated. Your continued use of our services constitutes your acknowledgement and acceptance of such changes.
Effective date : 25/11/2023
Last updated : 25/11/2023
Your usage of our platform constitutes your acknowledgement that you have read and understood the above Data Protection Notice and consent to the collection, use and disclosure of your personal data by Wavesmakeswaves Pte. Ltd. for the purposes set out in the notice.
Welcome to Wave! At wave we seek to provide explorers with a truly local experience by linking them up with locals going about their daily lives. We hope you enjoy your experience!
By accessing and/or using the application and/or website and/or related services, you hereby agree to these Terms and Conditions, which include our PDPA and Data Protection Policy mentioned below. You should review our PDPA and Data Protection Policy and the relevant terms carefully and immediately cease using our application and/or website if you do not agree to these Terms. In these Terms, ‘us’, ‘we’, and ‘our’ means Wave.
Our mission is to allow for tourists to truly understand and indulge in the local way of life at an affordable price. From going down for breakfast at a local coffee shop, or fishing at a secret fishing spot, locals are doing these every single day. With just a few clicks, you could be on your way to experience what it’s like to truly live like a local.
Wave is an online platform that seeks to connect Explorers (tourists) and Captains (locals). These Captain(s) post their experiences on Wave (Experiences) and Explorers have the opportunity to book such Experiences. Services are typically single activities, requiring minimal time commitment with no frills. At Wave, we do not offer vacations or multi-day adventures, neither do we offer any form of transportation services.
Wave will not be responsible for the delivery of any Experiences hosted on Wave. Captains bear full responsibility for carrying out the Experience that was indicated on the Wave platform.
From time to time, we may encounter complaints. Wave will use its best efforts to assist in resolving disputes. Wave is not responsible for the existence, quality, safety, suitability, or legality of any Experiences. Wave does not make any warranties or representations regarding the truth or accuracy of any Experience descriptions, ratings or reviews, or other information provided to it by the Captains or Explorers. Wave is not responsible for the performance of any Captain, Explorer or third party. Wave does not endorse any Captain, Explorer or Experience. Any references to a Captain being "our pick" (or similar language) only mean that the Captain has told us that they have better terms and conditions than other Captains. This does not mean that Wave endorses or recommends the Captain. Wave does not make any warranties or representations about any Captain, including the Captain’s background, trustworthiness, safety, or suitability. You should always carefully consider the risks and potential consequences before deciding whether to participate in any Experience or use any other Services.
You may need to be a registered member to access certain features of our application.
Registration and activation of your account will result in you providing us with personal information (e.g. your name and email address). You must ensure that this information is accurate and current. We will handle all personal information we collect in accordance with our PDPA and Data Protection Policy available here
Upon registration and account activation, you will receive login credentials consisting of your registered email address and a password of your choosing. You are solely responsible for protecting these credentials and bear accountability for any actions or activities performed using these credentials.
By providing your personal information to us, you consent to the collection, use, storage and disclosure of that information as described in the PDPA and Data Protection Policy and these Terms.
As a Captain, Wave offers you the right to use the Wave Platform to share your Experience with Explorers keen on experiencing local life and reimbursed for it. It’s easy to create a Listing and you are in control of how you host - set your price, availability, and rules for each Experience.
As a Captain, when you accept or confirm a booking request through the Wave platform, you are entering into a contract directly with the Explorer, and are solely responsible for delivering the Experience under the terms and at the price specified in your Experience listing.
As a Captain, your relationship with Wave is that of an independent individual or entity and not an employee, agent, joint venturer, or partner of Wave, except that Wave payments acts as a payment collection agent. Wave does not direct or control your Experience and you understand and acknowledge that you have complete discretion over when and if you should decide to provide an Experience and at what price and on what terms to offer said Experience.
As a Captain, you are solely responsible for determining and fulfilling your obligations under applicable laws to report, collect, remit or include in your price any applicable VAT or other indirect taxes, income or other taxes (“Taxes”).
The information provided on our application and/or website is intended to serve as a concise overview of the topic at hand. While we strive to maintain the accuracy and comprehensiveness of the information on our website, we make no guarantees regarding its veracity to the fullest extent permitted by law. It is your responsibility to monitor any updates to the information presented on this website.
We assume no liability for any interference with or damage to your mobile and/or computer systems that may arise from using our application and/or website or any linked websites. You are solely responsible for taking the necessary precautions to ensure that any content you download from our website is free of viruses or other harmful components that could disrupt or damage the operation of your mobile and/or computer systems.
We reserve the right to modify or add to the application and/or website (including the Terms and Conditions) or the information, products, or services described therein, at any time and without prior notice. However, we are not obligated to keep the application and/or website updated. We assume no liability for any errors or outdated information that may appear on the application and/or website.
We hold the exclusive rights, title, and interest (including copyrights, designs, patents, trademarks, and other intellectual property rights) to this application and/or website and its entire content, which includes all text, graphics, logos, audio, and software, unless otherwise indicated.
Your use of this application and/or website, including accessing and using its content, does not grant you any rights, title, or interest in the application and/or website or its content. However, we grant you a license to access the website and view its content subject to the terms and conditions of this Agreement and, where applicable, as expressly authorized by us.
Reproduction or redistribution of this application and/or website or its content is strictly prohibited and may result in civil or criminal penalties. Additionally, you are not permitted to copy the content to any other server or location. Any publication, reproduction, or distribution of the content is expressly prohibited.
Except to the extent permitted by law, any other use, copying, or reproduction of this website, its content, or any part thereof is strictly prohibited. However, you are permitted to make copies of your order details provided to you on the website.
Upon booking an Experience, you henceforth are agreeing to pay all charges for your booking as stated in the final price in the confirmation. This includes all applicable fees like Wave’s service fee, taxes, and any other items mentioned during checkout. Upon receiving the booking confirmation, a contract for Host Services (a “Reservation”) is formed directly between you (the Explorer) and the Captain. Apart from these Terms, you are also bound by and responsible for adhering to all terms of the Reservation, including but not limited to the cancellation policy and any other rules, standards, policies, or requirements specified in the Listing or during checkout that pertain to the Reservation. It is your responsibility to review and comprehend these rules, standards, policies, and requirements before making a Listing reservation. Please note that some Captains may collaborate with another Captain or as part of a team to deliver their Experiences.
Booking an Experience grants you the right to participate in, attend, or utilize that Service. You are responsible for ensuring that you, and any guests you invite, meet any minimum age, proficiency, fitness, or other requirements. It is your obligation to inform the Host of any medical or physical conditions, or other circumstances that may affect your ability to participate in, attend, or use the Experience. Unless expressly permitted, you are prohibited from allowing anyone to join an Experience unless they were included as an additional guest during the booking process.
If you make a reservation for an Experience on behalf of other Explorers, you are responsible for ensuring that each additional Explorer complies with any requirements set forth by the Captain. Additionally, you must inform each additional Explorer of these Terms and Conditions, as well as any additional terms, conditions, rules, or restrictions imposed by the Captain, and obtain their agreement to abide by them.
Before booking an Experience, thoroughly review the details to ensure you and any accompanying Explorers meet the specified minimum age, proficiency, fitness, or other requirements. Inform the Captain of any medical conditions, physical limitations, or other circumstances that may affect your ability or the ability of any additional Explorers to safely participate in the adventure. It is your responsibility to identify, understand, and comply with all applicable laws, rules, and regulations pertaining to your participation in the adventure.
Before and during an Experience, Explorers must at all times adhere to the Captain’s instructions, provided that such instructions are not to be unreasonably given.
Captains and Explorers are responsible for any modifications to a booking that they make through Wave, and agree to pay any additional fees and/or taxes associated with such Booking Modifications.
Explorers can cancel a confirmed booking at any time subject to the applicable Captain’s cancellation policy. Wave will provide any refund to the Explorer in accordance with such cancellation policy.
If a Captain cancels a confirmed booking, the Explorer will receive a full refund of the fees for such booking in accordance with the Cancellation Policy.
For outdoor Experiences, if adverse weather conditions or other extenuating circumstances compromises the safety of the Explorers or Captain, the Captain may in accordance with the Experience’s Cancellation policy, modify or cancel the Experience. If applicable, the Explorer may be issued a refund in accordance to the said Policy.
All purchases and/or payments made on the Wave application and/or website are non-refundable.
Adhere to ethical principles and treat others with respect
Refrain from deception, misrepresentation, or impersonation.
Maintain courtesy and respect in all interactions.
Uphold our Nondiscrimination Policy and refrain from discriminatory or harassing behavior.
Protect the Wave Platform and its integrity
Avoid circumventing security measures or technological safeguards.
Refrain from using bots, crawlers, scrapers, or other automated tools to access or gather data from the Wave Platform.
Abstain from hacking, bypassing, removing, disabling, or otherwise attempting to interfere with any security measures protecting the Wave Platform or its content.
Desist from deciphering, decompiling, disassembling, or reverse-engineering any software or hardware used to provide the Wave Platform.
Forbear from any actions that could harm or hinder the performance or functionality of the Wave Platform.
Utilize the Wave Platform as authorized by these Terms or any other binding agreement with us.
Limit the use of another member's personal information to facilitating transactions authorized by these Terms.
Refrain from using the Wave Platform, our messaging tools, or members' personal information to transmit commercial messages without their explicit consent.
Confine the use of content made available through the Wave Platform to enable your use of the Wave Platform as an Explorer or Captain.
Abstain from using content unless you have permission from the content owner or are authorized by us in these Terms or another agreement with us.
Do not request or accept bookings or payments outside the Wave Platform to evade fees, taxes, or for any other reason. Refer to our Offline Fee Policy for exceptions.
Refrain from requiring or encouraging Explorers to create an account, leave a review, or otherwise interact with a third-party website, application, or service before, during, or after a reservation unless authorized by Wave.
Abstain from engaging in practices intended to manipulate our search algorithm.
Avoid booking host services unless you genuinely intend to utilize them.
Refrain from using, copying, displaying, mirroring, or framing the Wave Platform, any content, any Wave branding, or any page layout or design without our consent.
Honor your legal obligations
Understand and adhere to applicable laws, including privacy, data protection, and export laws.
If you provide us with another person's personal information, ensure that: (i) you comply with applicable law in doing so; (ii) you have the authority to do so; and (iii) you authorize us to process that information in accordance with our Privacy Policy.
Familiarize yourself with and abide by our Terms, Additional Legal Terms, Policies, and Standards.
Abide by local regulations
Refrain from organizing or facilitating unauthorized parties or events. You are responsible for and liable for any party or event during your reservation.
Desist from using the name, logo, branding, or trademarks of Wave or others without permission.
Avoid using or registering any domain name, social media handle, trade name, trademark, branding, logo, or other source identifier that could be mistaken for Wave branding.
Refrain from offering host services that violate applicable laws or agreements.
Abstain from offering or soliciting prostitution or participating in or facilitating human trafficking.
If you have reason to believe that a Member, Listing, or Content poses an immediate threat of harm to a person or property, you should promptly contact your local authorities before reaching out to Wave. Additionally, if you suspect that a Member, Listing, or Content violates our Standards, you should bring your concerns to Wave’s attention. In the event that you have reported an issue to local authorities, Wave may request a copy of that report. Except as mandated by law, we are not under any obligation to respond to any report.
Warranties and disclaimers
To the maximum extent permitted by law, we make no warranties or representations about this application and/or website or the content, including but not limited to warranties or representations that they will be complete, accurate or up-to-date, that access will be uninterrupted or error-free or free from viruses, or that this application and/or website will be secure.
We reserve the right to restrict, suspend or terminate without notice your access to this website, any content, or any feature of this website at any time without notice and we will not be responsible for any loss, cost, damage or liability that may arise as a result.
To the maximum extent permitted by law, in no event shall we be liable for any direct and indirect loss, damage or expense – irrespective of the manner in which it occurs – which may be suffered due to your use of our website and/or the information or materials contained on it, or as a result of the inaccessibility of this application and/or website and/or the fact that certain information or materials contained on it are incorrect, incomplete or not up-to-date.
To the fullest extent allowed by law, you agree to absolve Wave (including other affiliates, and their employees) of any and all claims, liabilities, damages, losses, and expenses, including reasonable legal and accounting fees, arising from or in any way connected with:
Your violation of these Terms (including any additional terms that apply to a product or feature), Policies, or Standards.
Your misuse of the Wave Platform.
Your interactions with other Members, participation in Experiences, including any injuries, losses, or damages (compensatory, direct, incidental, consequential, or otherwise) of any kind arising from or in connection with such interactions, stays, participation, or use.
Your failure, or our failure at your direction, to accurately report, collect, or remit Taxes.
Your violation of any laws, regulations, or third-party rights, such as intellectual property or privacy rights.
This indemnification obligation applies only if and to the extent that the claims, liabilities, damages, losses, and expenses have been directly caused by your culpable breach of a contractual obligation.
Your use of the application and/or website and these Terms are governed by the law of Singapore and you submit to the non-exclusive jurisdiction of the courts exercising jurisdiction in Singapore.
Last Updated: 26 November 2023
In order to participate in an Experience, your Captain(s) require(s) you to accept this Guest Release and Waiver, which is effective between you and your Captain(s) as of the date when you first book or participate in an Experience, whichever happens first. All terms not defined here have the meaning given them in the Wave terms of service and/or the Additional Terms for experience with Captains.
You represent that you are 18 years of age or older. If you are bringing a minor as a Guest, you acknowledge and agree that you are solely responsible for the supervision of that minor throughout the duration of your Experience, and have read this Guest Release and Waiver and agree to it on the minor’s behalf. If you are booking an Experience on behalf of other Guests, you will ensure, and you represent and warrant, that each Guest on whose behalf you book has read and agreed to this Guest Release and Waiver, which shall apply to each of them as if the reference to "you" was a reference to him/her.
You understand and acknowledge that the Experience(s) you sign up to do may be hazardous and may carry the risk of injury or illness, including sickness, physical injury, property damage, disability, permanent paralysis, and death.
TO THE MAXIMUM EXTENT PERMITTED UNDER APPLICABLE LAW, YOU KNOWINGLY, VOLUNTARILY AND FREELY ASSUME ALL RISKS, BOTH KNOWN AND UNKNOWN, OF PARTICIPATING IN EACH EXPERIENCE, INCLUDING EACH EXPERIENCE IN YOUR IMMERSIVE EXPERIENCE, EVEN IF THOSE RISKS ARISE FROM THE NEGLIGENCE OR CARELESSNESS OF THE HOST OR OTHERS, OR DEFECTS IN THE EQUIPMENT, PREMISES, OR FACILITIES USED DURING THE EXPERIENCE, OR OTHERWISE, AND YOU ASSUME FULL RESPONSIBILITY FOR PARTICIPATION IN THE EXPERIENCE.
You acknowledge and agree that:
You have reasonably assessed the risks involved in the Experience(s) and have made an informed and voluntary choice to participate.
You alone, and not your Captain(s), are responsible for determining your fitness for participating in the Experience(s) and your ability to fully understand any directions or warnings presented.
You will not participate in any Experience(s) and/or Trip when you have a physical, medical, or mental limitation or disability, or when you are aware or should reasonably be aware of any factors that may limit or prevent you from safely participating in that Experience(s) and/or Trip.
You will act reasonably and responsibly and will comply with any provided and customary conditions, directions, and/or precautions for participation in the Experience(s) and/or Trip. If you notice any hazard during an Experience, you will stop participating in the Experience immediately.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, YOU RELEASE AND PROMISE NOT TO SUE YOUR HOST(S) FOR ANY CLAIMS, DEMANDS, CAUSES OF ACTION, LOSSES (WHETHER ECONOMIC OR NON-ECONOMIC), DAMAGES, EXPENSES, COSTS OR LIABILITY OF ANY NATURE WHATSOEVER ARISING FROM OR IN CONNECTION WITH YOUR EXPERIENCE(S) AND/OR TRIP, WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), PRODUCT LIABILITY, OR ANY OTHER LEGAL THEORY.
You intend this Guest Release and Waiver to be a complete and unconditional release of all liability to the greatest extent allowed by law. You agree that if any portion of this Waiver and Release is held to be invalid, the balance notwithstanding shall continue in full force and effect.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, HOSTS PROVIDE THE EXPERIENCE(S) AND/OR TRIP “AS IS,” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED. WITHOUT LIMITING THE FOREGOING AND TO THE MAXIMUM EXTENT PERMITTED BY LAW, HOST(S) EXPRESSLY DISCLAIM ANY WARRANTIES OF SAFETY, FITNESS FOR A PARTICULAR PURPOSE, QUIET ENJOYMENT, AND AS TO THE ADEQUACY OF THE DIRECTIONS AND WARNINGS PROVIDED TO YOU.
You agree that if, despite this Guest Release and Waiver, you or anyone on your behalf make a claim against the Host(s) relating to an Experience and/or Trip, you will indemnify and hold the Host(s) harmless from any liability, demand, loss, damage, or costs which the Host(s) may incur as the result of such claim.
You affirm that you HAVE READ THIS GUEST RELEASE AND WAIVER AND FULLY UNDERSTAND THE ASSUMPTION OF RISK, RELEASE, WAIVER, AND CONSENT CONTAINED IN IT. YOU FURTHER UNDERSTAND THAT YOU HAVE GIVEN UP RIGHTS BY AGREEING TO THESE TERMS, AND HAVE DONE SO FREELY AND VOLUNTARILY AND WITHOUT INDUCEMENT.